INTEGRITY RV & MARINE

Phoenix American's foundation for success and longevity has been built on a simple, fundamental business philosophy. "A promise made is only as good as a promise kept." For over 20 years, our organization has been focused on keeping the promises we make to our customers, dealers, and agents by combining financially sound and properly reserved service contract products with unparalleled customer service. At the end of the day, what really matters most is the experience the customer has at the "moment of truth" when they have a claim. Phoenix American provides the following fundamentals to ensure our customers are protected from loss and that their claims experience is as stress free as possible:

~ We are proud of our 20 year exclusive partnership with member companies of the Nationwide Insurance group. Nationwide is rated A+ (Superior) by A.M. Best and has assets in excess of $147 Billion.

~ Since our inception in 1985, Phoenix American has administered over 1.5 Million claims on automobiles, recreational vehicles, boats, and motorcycles totaling over $600 Million in claims payments.

~ Phoenix American products are approved and continuously updated relative to state compliance regulations and may be written in all 50 states.

~ Because of Phoenix American's longevity and financial strength, our products are accepted by most finance companies and major indirect lending financial institutions.

~ Phoenix American has dedicated staff of service professionals to answer customer questions and to guide the Contract Holder through the entire repair process.

~ Phoneix American's claims staff not only "talk to talk" but also "walk to walk" as they are ASE-certified technicians and/or have been service writers and service directors in auto, marine and recreational vehicle dealerships.

~ Claims payments can be made via credit card to the repairing facility ensuring simplicity for the customer in getting back on the road.

~ Phoenix American provides all their dealers and customers with an interest-free payment plan option (up to 18 months) on our service contracts through Service Payment Plan, Inc.

~ Our mission is to conservatively grow our earnings and to provide long term profitable programs for our dealers and business partners by building pricing that is not only competitive today, but reserved properly to pay customer claims for the entire term of their contract.

~ Phoenix American encourage dealers who meet minimum volume requirements to participate in the potential underwriting

profit and investment income on programs designed specifically to fit the individual dealer's needs.

~ All of our programs are backed by day one and dollar one coverage through members of the Nationwide Insurance group.

McPherson struts (excluding replaceable cartridge); strut bar and bushing; upper and lower control arms, shafts and bushings; upper and lower ball joints; steering knuckles; wheel bearings; stabilizer shaft, linkage and bushings; kingpin and bushing; torsion bars; spindle and spindle supports; coil and leaf springs; shackles and shackle bushing; height sensor; compressor; lines and bags; rubber suspension systems and air dryer.

All internally lubricated parts of the steering gear box; rack and pinion gear; power steering pump; main and intermediate steering column shafts and couplings; cooler and metal cooler lines; Pitman arm; idler arm; tie rod and tie rod ends; steering damper; center link; drag link; control valve and cylinder; tilt/telescoping steering assembly and gear housing.

Compressor; compressor mounting brackets; clutch; clutch pulley; clutch coils; condenser; evaporator; expansion valve; accumulator; orifice tube; temperature control programmer; idler pulley and bearing; receiver-dryer; blower motor fan; high/low cut off switches; pressure cycling switch; ducts and outlet hoses and A/C control head.

Master cylinder, power assist booster; wheel cylinders; combination valves; hydraulic control unit; brake pedal assembly; metal lines and fittings; disc calipers; power brake cylinder; clips, springs and retainers; self-adjusters; parking brake linkage and cables (excluding transmission mounted parking brake) and rear actuators.

Starter, alternator; voltage regulator; distributor; engine wiring harness; solenoids; relays; coils; manually operated switches; front wiper motors; gauges; window motors and controls; power antenna and motors; seat motors; power door locks; cruise control transducers, engagement switch and servo; turn signal switch; horn; horn switches; remote control mirror motors; remote control spotlight system; dashboard clock; dual battery paralleling switch; back up alarm and window defrosters.

Fuel injection sensors, control module and injectors; electronic ignition module; electronic anti-detonation sensors and controller; electronic driver information display and module; electronic mixture control unit and sensors; electronic anti-lock brake system (ABS) relays.

Water pump; radiator; radiator brackets; engine thermostat; heater core; fan; fan clutch; fan motor and controller module; coolant recovery unit; fan shroud; electric block heater; heater ducts and cabins.

Fuel pump; fuel tanks; metal fuel lines; metal fittings; fuel pressure regulator; fuel distributor; fuel injection pump; fuel injectors (except for contamination) and auxiliary tank switch.

Metal only.

Hood hinges; hood latches; hood gas cylinders; hood springs; door handles; door hinges; seat tracks; courtesy map light assembly; glove box door and hinges; glove box lock and shift lever.